Terms, Shipping & Privacy · Mirror With Dreamz

PART ONE

Terms of purchase

In short:

Every card is custom-made for you, so all sales are final once your design is approved.
You can cancel for a full refund until you approve your proof (or until we tell you your order has gone to print).
If your cards arrive damaged or don't match the proof you approved, tell us within 7 days with photos and a short video and we'll reprint them free.

1Who we are

These terms are between you and Mirror With Dreamz (“we”, “us”), the business behind mirrorwithdreamz.com. By placing an order you agree to them. Questions: contact@mirrorwithdreamz.com.

2Your order

Your order is confirmed once payment goes through and you receive our confirmation email. Prices are shown before you pay, in US or Canadian dollars depending on your delivery country, and include the options you chose. Shipping is added at checkout. Offer codes are entered at checkout, one per order, and can't be added after payment or exchanged for cash. We may decline an order we can't produce, for example artwork we believe infringes someone else's rights; if so, we refund you in full.

3Your artwork

You confirm you own, or have permission to use, everything in your design: logos, names, photos, fonts and QR codes. Vector files (PDF, AI, EPS, SVG) print as supplied. If you send a PNG or JPG, we redraw it as a vector and send you a proof to approve first. We never share photos of your cards on our pages without your permission.

4Previews and proofs

The live preview on our site is a guide to layout and feel; a real mirror reflects its surroundings, and colours on screen can differ slightly from print. When we send a proof, the version you approve with your signature is exactly what we print. When you choose “print exactly as uploaded” at checkout, your uploaded file is the approved design. Please check spelling, numbers and your QR carefully: errors in an approved design are not a reprint reason.

5Cancellations

Because each order is made just for you, you can cancel for a full refund only before you approve your proof, or, for orders printed as uploaded, before we tell you your order has gone to print. Email us as soon as possible with your order number. After that point the order is final.

6If something is wrong

If your cards arrive damaged, or don't match the proof you approved, email us within 7 days of delivery with your order number, clear photos and a short video of the cards and the packaging. Please keep the cards until we reply. When we confirm the problem, we reprint the affected cards at no cost to you. We don't offer cash refunds for custom-made cards. This doesn't apply to: errors in a design you approved; light surface scratches after the protective film is removed (a mirror finish marks like any mirror, so keep your cards in a sleeve or wallet); or a delivery to an incorrect address you gave us. Nothing here limits rights you have under consumer protection law that can't be excluded.

7Your tracked QR

Your free tracked QR sends people through our link to the destination you choose, and you can change that destination from your account at any time without reprinting. We work hard to keep it running, but we can't guarantee uninterrupted service. Please don't delete a QR code that's already printed on your cards.

8Our responsibility

To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it, and we aren't responsible for indirect losses such as lost business. These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there.

PART TWO

Shipping & production

In short: production starts once your design is approved. We ship tracked, and email you the moment your cards leave us. Shipping cost is shown at checkout before you pay.

1Production

Production begins once payment is complete and your design is approved (your signed proof, or your “print exactly as uploaded” confirmation). Your order page in your account shows each stage: received, proofing, printing, shipped and delivered. Timelines we mention are estimates, not guarantees, unless we agree a date with you in writing.

2Shipping

We ship to Canada, the United States and selected international destinations, chosen at checkout. Shipping is priced by quantity and destination and shown before you pay. Every order ships with tracking, sent to you by email when your cards are on their way.

3International orders

Orders shipped outside Canada may be charged import duties, taxes or customs fees by the destination country. These are set by that country and are the recipient's responsibility.

4Delivery

Please double-check your address at checkout. If a parcel is returned because of an incorrect or incomplete address, we can reship it once you cover the new shipping cost. If tracking shows no movement for an unusual length of time, contact us and we'll chase it with the carrier.

PART THREE

Privacy

In short: we collect only what we need to make and deliver your cards, we never sell your information, and you can ask us to delete it at any time. Card payments are handled by Stripe; we never see your full card number.

1What we collect

Order details: your name, email, phone number, shipping address, the options you chose, your artwork and any notes.
Payment: processed securely by Stripe. We only receive the card brand and last four digits, for your receipt.
Your account: name, email and a securely scrambled (hashed) password, plus when you last signed in.
Proof approvals: the name you sign with, the time, and your internet address, kept as the record of your approval.
QR taps: the date, time and device type (iPhone, Android and so on). We never store the raw internet address of anyone who taps your code; a one-day scrambled code lets us count unique taps.
Messages: emails and contact-form messages you send us.
Site visits: a simple page-view count kept on our own server. No advertising trackers.

2How we use it

To make, ship and support your order; to run your account and your tracked QR; to answer your messages; and, if you've ordered from or been in touch with us, to occasionally send you news and offers. Every promotional email has a one-click unsubscribe, and order updates keep reaching you either way.

3Who we share it with

Only the services that help us run: Stripe (payments), our web host (the site, email and data), our printing partner (your artwork only), and the shipping carrier (your delivery details). Our pages also load fonts and small code libraries from trusted providers. We never sell or rent your information.

4Cookies

We use one essential cookie to keep you signed in, and your browser may remember small preferences on this site. There are no advertising or tracking cookies.

5Your choices

You can see, correct or delete your information at any time. Close your account from your account page (your printed QR codes keep working), or email contact@mirrorwithdreamz.com. We keep order and payment records for as long as tax and accounting law requires, and protect everything with secure connections and private storage. We follow Canada's privacy law (PIPEDA) and anti-spam law (CASL).